Jay
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Recent activity by Jay-
I am receiving "This email address is already in use in the Australian Sport Learning Centre" error message when trying to create an account
You may receive the following error message when trying to create a new account on the Australian Sports Commission (ASC) Learning Centre: This email address is already in use in the Australian Spo...
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How do I access my certificate?
To access your certificate, please follow the steps below: Step 1. Go to Record of Learning along the top of the page. Step 2. Under Course Title, click the hyperlink of the course name to go to th...
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My answers are not being saved
This article is for learners whose' answers are not being saved. If the following message appears when submitting your answers, it means that you are viewing the questions in preview mode and the a...
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Are closed captions and descriptive transcripts available for videos within ASC courses?
Closed Captions Closed captions are available on all videos. Select the closed captions icon Select 'English CC' Descriptive Transcripts Descriptive transcripts are available on all videos. Se...
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I cannot activate the green tick for an online module
This article is for Learners who are not achieving a green tick against an online learning module The module has built in checks to ensure all required elements of the learning have been complet...
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I am receiving an 'Invalid confirmation data' error message when I try to confirm my account
Why is this error message appearing? When you create an account in the Australian Sports Learning Centre, you will receive an email with a link to confirm your account. The link that is provided in...
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The videos are not loading on my device
If the videos are failing to load on a work or school device If you are using a work or school device/network and videos are not appearing, this is likely being caused by network restrictions that ...
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I cannot activate the green tick for a quiz
This article is for Learners who are not achieving a green tick against a quiz activity To pass the quiz you will need at least four or more questions correctly answered. You can check this b...
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I have a 'Restricted' message stopping me from progressing in the course
This article is for Learners who are seeing the 'Restricted' message against learning activities Restricted is applied where activities presented earlier in the course have not been fully complete...