Help with a course

Courses

• Am I eligible for recognition of prior learning (RPL)?
• I can't find the course I'm looking for
• How do I enable pop-ups on my device?
• My answers are not being saved
• Is the course suitable for learners under 18 years of age?

Director Education

• I cannot activate the green tick for an online module
• I cannot activate the green tick for a quiz
• I have a 'Restricted' message stopping me from progressing in the course
• Are closed captions and descriptive transcripts available for videos within the Director Education course?

General Principles

• I have recently completed General Principle modules, they are now showing as 0% complete.
• Are closed captions available for videos within the General Principle courses?
• Learning progress/completions are not showing on my account
• I am unable to progress to the next module in my General Principles course

Essential Skills

• I cannot play the videos on my work or school computer
• What is the new Community Coaching - Essential Skills course
• Are closed captions and descriptive transcripts available for videos within the Essential Skills course?
• The Child safeguarding video in the Safeguarding in sport module is not loading
• I cannot complete the Safeguarding Module
• I have a 'Restricted' message stopping me from progressing in the course

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