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Help with a course

Enrolments, course progress and completions

Courses

  • What is the DSA - Accessibility Champion course?
  • Am I eligible for recognition of prior learning (RPL)?
  • I can't find the course I'm looking for
  • How do I enable pop-ups on my device?
  • My answers are not being saved
  • Is the course suitable for learners under 18 years of age?

Director Education

  • I cannot activate the green tick for an online module
  • I cannot activate the green tick for a quiz
  • I have a 'Restricted' message stopping me from progressing in the course
  • Are closed captions and descriptive transcripts available for videos within the Director Education course?

General Principles

  • I have recently completed General Principle modules, they are now showing as 0% complete.
  • Are closed captions available for videos within the General Principle courses?
  • Learning progress/completions are not showing on my account
  • I am unable to progress to the next module in my General Principles course

Essential Skills

  • The videos are not loading on my device
  • What is the new Community Coaching - Essential Skills course
  • Are closed captions and descriptive transcripts available for videos within the Essential Skills course?
  • The Child safeguarding video in the Safeguarding in sport module is not loading
  • I cannot complete the Safeguarding Module
  • I have a 'Restricted' message stopping me from progressing in the course
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